Privacy Policy
At Haki Pesa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We may collect personal information that you provide to us when you register for an account, apply for a loan, or communicate with us. This information may include:
- Personal identification information (name, date of birth, national ID)
- Contact information (phone number, email address, physical address)
- Financial information (bank account details, M-Pesa information)
- Device information (IP address, device type, operating system)
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services
- To process your loan applications and transactions
- To improve, personalize, and expand our services
- To communicate with you, including for customer service and support
- To comply with legal and regulatory requirements
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted during transmission and storage.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business
- Regulatory authorities as required by law
- Credit reference bureaus for identity verification and credit assessment
Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate information
- Withdraw consent for data processing
- Request deletion of your personal data